Frequently Asked Questions

Find out more about the exams and our platform below:

Some of the website features aren’t working correctly on my computer or mobile device.

First please try the following steps to see if this resolves the issue:

  1. Try logging out and then back into your account – please use the forgotten password link to reset your password if necessary
  2. Try closing and restarting your internet browser
  3. Try clearing the cache and cookies in your internet browser – you can find instructions for how to do this for your specific browser online
  4. Try using a different up to date internet browser – we recommend using the latest version of Google Chrome for the best experience of our site
  5. Try turning off browser extensions or ad blockers – these may block certain features of our site
  6. Try using a different computer or mobile device – our site may not be compatible with every single device
  7. Try using a different internet connection – some internet connections block certain features, particularly hospital or work-based connections

Please Contact Us if you are having ongoing technical difficulties with the website. If you see an error message or any other display errors, please describe these in detail or ideally send a screenshot image so we can understand the exact issue.

What is MRCEM Success?

MRCEM Success is an online specialist Emergency Medicine revision service developed to guide doctors through their MRCEM exams by providing a comprehensive, time efficient and personalised revision resource. Established in 2015 by a team of UK doctors, MRCEM Success has quickly become a leading provider of MRCEM revision resources.

Our online MRCEM Primary and MRCEM Intermediate revision courses provide access to thousands of original questions mapped to the Royal College of Emergency Medicine curricula with extensive revision notes and detailed feedback to boost your MRCEM exam preparation and maximise your chance of success. We are continually reviewing, updating and expanding our question bank with past paper exam questions to ensure our questions represent what you will experience in the actual exam.

Learn more about our revision courses…

MRCEM Primary

MRCEM Intermediate

How do I log in to MRCEM Success?

  1. Click “Log In” found in the top right of the homepage.
  2. Select MRCEM Primary or MRCEM Intermediate.
  3. Login here.
  4. If you have forgotten your password, please use the forgotten password link.
  5. If you are not currently a member of the site, sign up here.

Please Contact Us if you are having difficulty logging in.

How do I use MRCEM Success?

Once you have logged in you will be presented with your Dashboard.

From here you can access all of the main features of the site:

  • Account:
    • Change your password or planned exam date
    • Purchase an extension to your membership
    • Reset your account statistics
  • Revision Session:
    • Set up a customised revision session allowing you to pick between categories and subcategories, as well as choosing to see only “New” or “Incorrect” questions.
    • Your answers are marked instantly with an explanation shown and you will receive a running score as you answer each question.
  • Mock Exam:
    • Start a timed mock examination with randomly drawn questions from all categories.
    • The timer can be paused and restarted if necessary.
    • Your score will be calculated at the end of the exam and you will be shown feedback for each question.
  • Textbook:
    • Bookmarked articles will appear here.
    • Clicking “View All” will open the textbook feature and allow you to browse and search for articles organised by curriculum themes.
    • Use the bookmark symbol in the top right of the article page to save an article.
  • Session Review:
    • The dashboard shows your two most recently completed sessions.
    • Clicking “View All” allows you to review all of your previous revision sessions and mock exams.
    • You can filter questions by category or type in order to review specific questions.
  • Statistics
    • The dashboard shows a graph of your current overall score benchmarked against all users.
    • Clicking “View All” will open a detailed statistics page showing your Overall, Weekly and Category Progress.

Please Contact Us if you are having difficulty using any of the site features.

Why should I choose MRCEM Success?

Over 15,000 doctors have used MRCEM Success to help them pass the MRCEM Primary and Intermediate exams. Sign up to our revision course to get access to…

  • 3100+ original MRCEM Primary SBA questions
  • 1700+ original MRCEM Intermediate SBA questions
  • Coverage of entire RCEM curriculum
  • Exam recalls from past papers
  • Up to date guidelines and recommendations
  • Detailed answers and explanations
  • Fully customisable revision sessions
  • Unlimited timed mock exams
  • Comprehensive textbook notes
  • In-depth performance tracking
  • Personalised learning environment
  • Helpful customer service team
  • Full mobile compatibility

Learn more about our revision courses…

MRCEM Primary

MRCEM Intermediate

How do I change the email address registered to my account?

  1. On your “Account” page click “Edit Account Details”.
  2. Here you can change your name, your email and your password.
  3. You must enter your email twice in order to change your email address – please don’t copy and paste your email, because if there is an error, this will be copied over.
  4. Click “update” in order to confirm your email change.

Please Contact Us if you are having difficulty changing your email address.

How do I change my account password?

  1. On your “Account” page click “Edit Account Details”.
  2. Here you can change your name, your email and your password.
  3. You must enter your password twice in order to change your password – please don’t copy and paste your password, because if there is an error, this will be copied over.
  4. Click “update” in order to confirm your password change.

Alternatively if you have forgotten your password you can use the “Forgotten Password?” link on the login page.

Please Contact Us if you are having difficulty changing your password.

How do I reset my account?

At the bottom of your “Account” menu click “Reset Account”. You will need to enter your password as confirmation that you wish to reset your account.

Resetting your account clears all previous revision sessions and mock exams along with all statistics and progress tracking. It does not delete your membership or reduce your membership length.

Once your account has been reset this cannot be undone.

Please Contact Us if you have any questions about resetting your account.

How do I extend my membership?

In the “Your Membership” section of your “Account” menu, click the “Extend Membership” button.

You have the option to purchase a 1 week extension, as well as 1 to 6 month extensions.

These extensions are added to your current membership length, you will not lose any remaining membership at the time of purchase.

Please Contact Us if you are having difficulty extending your membership.

Can I share MRCEM Success membership with a colleague?

Each purchased membership is for a single user. We do not offer group memberships. Our system does not allow multiple logins: logging in on a second device will result in the first device being logged out.

It is against our Terms and Conditions to share your account with another user. Any user found sharing account details will have their membership ended without refund.

How do I report an error I have noticed in a question?

Each question, revision note and textbook article has a red “Something wrong?” button in the grey panel on the right or left.

Clicking this will allow you to enter a comment as to why the question, answer or information is wrong.

All submissions are reviewed and we aim to reply as soon as possible.

We are very grateful for error reports as it allows us to keep our website as accurate and up to date as possible.

How can I contact the MRCEM Success team?

We would love to hear from you with any questions, concerns or feedback.

Please use our Contact Us page or send us an email directly to [email protected]

We will get back to you as soon as possible.

How do I contact the MRCEM Success team?

We would love to hear from you with any questions, concerns or feedback.

Please use our Contact Us page or send us an email directly to [email protected]

We will get back to you as soon as possible.

How do I provide feedback about MRCEM Success?

We are always open to receiving feedback, both positive or negative, to help us improve our service.

We would be very grateful if you could complete a MRCEM Primary Feedback Survey or MRCEM Intermediate Feedback Survey.

Alternatively use our Contact Us page or send us an email directly to [email protected]

How do I submit a question/theme I have seen in an exam?

We are always looking to improve and update our questions.

If you have recently sat either the MRCEM Primary or MRCEM Intermediate examination, we would be very grateful if you could submit questions or themes that you have seen by clicking “Submit a Question” within your “Account” menu and completing the form.

Alternatively use our Contact Us page or send us an email directly to [email protected]

How do I access my account once my membership has ended?

Once your membership has expired you will be unable to access our questions, textbook feature or see your previous results, although your progress WILL have been saved.

When logging in to your account after your membership has expired you will automatically be redirected to the payment pages.

You have the option to purchase a 1 week extension, as well as 1 to 6 month extensions.

Please Contact Us if you are having difficulty extending your membership.

What revision courses do you currently provide?

We currently provide MRCEM Primary and MRCEM Intermediate revision courses.

Learn more about our revision courses…

MRCEM Primary

MRCEM Intermediate

I am trying to purchase a membership but my payment has not been accepted.

Please first try the following steps to resolve the issue:

  1. Try processing the payment again using the same card. Please ensure all the information matches your card details exactly, paying particular attention to the CVC code and the postal/zip code that is registered to your card.
  2. Try processing the payment again using a different debit or credit card. We accept most major credit or debit cards.
  3. Try processing the payment using PayPal. Please note you do not need to have a PayPal account to process a card payment through PayPal.

Card payments are processed through our payment processing platforms, Stripe or PayPal. Payments may fail to process for a variety of reasons usually beyond our control. If you have tried the steps above and you are still unable to process your payment, you may need to contact your issuing bank to authorise the payment.

I have purchased the wrong revision course or membership length.

Please Contact Us immediately and we will switch your membership as soon as possible.

I am unable to log in to my account.

There are a number of reasons why you may be having difficulty logging in to your account.

If you cannot log in to your account, please try the following steps:

  1. Check that your membership was definitely processed – you should have received a welcome email confirming your membership account has been created. This may be found in your junk/spam folder. If you have not received this email, it may be that your email address was entered incorrectly when you registered.
  2. Ensure you are logging in to the correct service – Primary Login or Intermediate Login.
  3. Ensure you are entering the same email address that you used to register your account.
  4. Ensure you are spelling your password correctly. Remember passwords are case sensitive.
  5. If you cannot remember your password, try resetting it using the “Forgotten password?” link on the login page. You will receive an email containing a link to reset your password. This may be found in your junk/spam folder.

If you have tried the previous steps and find you are still unable to log in please Contact Us. Please provide us with as much detail as possible to describe the issue, for example the wording of any error messages shown. Screenshots of errors messages or other issues can be very useful to help us to resolve your issue as soon as possible.

Some of the website content is not being displayed correctly on my computer or mobile device.

Our website has been designed to work on most modern browsers with reasonable internet connections. We recommend using Google Chrome.

If you are experiencing difficulty accessing or viewing aspects of the website we recommend:

  1. Trying an alternative internet browser
  2. Trying an alternative internet connection – some connections, especially hospital connections, filter certain content
  3. Trying an alternative computer or device

Unfortunately we are unable to account for all combinations of hardware, software and internet connection.

Please Contact Us if you are having technical difficulties with the website. If you see an error message or any other display errors, please describe these in detail or ideally send a screenshot image so we can understand the exact issue.

I am unable to copy and paste information on the website.

It is against our Terms and Conditions to make any copy of content contained within this website, electronic or otherwise.

The website is fitted with software to prevent copying. Any user found copying or distributing FRCEM Success materials will have their account suspended without refund and may be subject to legal proceedings.

How many unique questions do you have on your revision courses?

Our MRCEM Primary Revision Course has over 3100 original single best answer questions covering core topics including: anatomy, physiology, pharmacology, microbiology, pathology and evidence based medicine.

Our MRCEM Intermediate Revision Course has over 1800 original single best answer questions covering the relevant basic science, epidemiology, differential diagnosis, investigation and management of the full scope of presentations and clinical conditions as defined by the 2021 RCEM Clinical Syllabus.

We are continually updating and expanding our question bank with real questions seen in the exams each year.

Who writes the questions for your revision courses?

All of our questions are written and reviewed by a team of doctors with first hand experience of the MRCEM Primary and MRCEM Intermediate examinations.

We use real questions from exams that have been submitted by previous users after sitting their exams.

We also write original questions based on the RCEM Clinical Syllabus and Basic Science Curriculum with a focus on only including material that may be tested in the real exam.

We continually seek feedback and question submissions to ensure our questions remain representative and up to date.

When are new questions added to your revision courses?

We are continually reviewing, updating and expanding our question bank to ensure our questions represent what you will experience in the actual exam.

We ask our users to submit questions they have seen in the exam and try to add these to our database as soon as possible for future candidates.

Can I download the questions or notes to use offline?

Our system is designed to be used as an online interactive system. This is how you best experience the full features of the website including dynamic feedback, progress tracking and comparison with other candidates.

Our system does not allow the copying of any material to be used offline or shared. This violates our Terms and Conditions. The website is fitted with software to stop copying and any users found attempting to copy or share materials will have their membership terminated without refund.

How much do your memberships cost?

Our MRCEM Primary membership details, including pricing, can be found here.

Our MRCEM Intermediate membership details, including pricing, can be found here.

Can I have a free trial before I purchase a membership?

We offer a free demo of both our MRCEM Primary and MRCEM Intermediate revision courses.

Try a free MRCEM Primary Demo now.

Try a free MRCEM Intermediate Demo now.

Do you offer any discounts on your memberships?

We do not offer discount codes routinely. On occasion we do send out exclusive discount codes to subscribers of our newsletter.

Join our newsletter here.

What payment methods do you accept for your memberships?

We accept the majority of credit and debit cards through our online payment processing providers, Stripe and PayPal.

Do you offer refunds on your memberships?

We offer a no-questions-asked money-back-guarantee. If you are not happy with our service for whatever reason, just let us known within 48 hours and we will refund you in full.

Please use our Contact Us page or send us an email directly to [email protected]

We will get back to you as soon as possible.

What can I do if my payment has not been accepted?

Please first try the following steps to resolve the issue:

  1. Try processing the payment again using the same card. Please ensure all the information matches your card details exactly, paying particular attention to the CVC code and the postal/zip code that is registered to your card.
  2. Try processing the payment again using a different debit or credit card. We accept most major credit or debit cards.
  3. Try processing the payment using PayPal. Please note you do not need to have a PayPal account to process a card payment through PayPal.

Card payments are processed through our payment processing platforms, Stripe or PayPal. Payments may fail to process for a variety of reasons usually beyond our control. If you have tried the steps above and you are still unable to process your payment, you may need to contact your issuing bank to authorise the payment.

What are the system requirements for using MRCEM Success?

You will require a working internet connection and an up to date internet browser. Our system is optimised for Google Chrome – we cannot guarantee that our website experience will be as good using any other browser.

If you are experiencing difficulty accessing or viewing aspects of the website we recommend:

  1. Trying an alternative browser (Google Chrome, if not already being used)
  2. Trying an alternative computer or device
  3. Trying an alternative internet connection – some connections, especially hospital connections, filter certain content

Although we try to make our system as compatible as possible with different devices and browsers, we are unable to account for all combinations of hardware, software and internet connection.

Do you have a MRCEM Success offline app?

No, we do not currently offer a standalone MRCEM Success app. The website is compatible with mobile phones and other mobile devices but you still need a working internet connection – questions and materials are not available offline.

Where can I find your Privacy Policy?

Our privacy policy can be found here.

If you have any further questions, please use our Contact Us page or send us an email directly to [email protected]

We will get back to you as soon as possible.

Where can I find your Terms and Conditions?

Our terms and conditions can be found here.

If you have any further questions, please use our Contact Us page or send us an email directly to [email protected]

We will get back to you as soon as possible.

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